Refund Policy

1. The 7-Day / Zero-Usage Refund Guarantee

We offer a 100% money-back guarantee within the first seven (7) days of your initial purchase or subscription renewal, subject to the following condition:

• ✓Zero Usage Required: You are eligible for a full refund only if no credits, tokens, API calls, server runtime, or platform resources have been consumed or used on your account during that 7-day window.

Once any allocated account credits are utilized, or if the 7-day period from the date of the transaction lapses, the purchase becomes strictly non-refundable.

2. Upgrades, Downgrades, and Plan Changes

• ✓Upgrades: If you upgrade your plan, the 7-day zero-usage rule applies only to the incremental price difference and the new credits issued for that upgrade.
• ✓Downgrades: Moving to a lower-tier plan takes effect at the end of your current billing cycle. No partial or prorated refunds are issued for unused credits remaining on the higher plan.

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting customer support.

• ✓Effect of Cancellation: Upon cancellation, your subscription will not renew at the next billing cycle.
• ✓Access to Current Cycle: You will retain access to the platform and any remaining credits until the end of your current paid billing period, unless a qualified refund under Section 1 is requested and processed.

4. How to Request a Refund

To request a refund under our 7-day zero-usage guarantee, please contact our support team before the 7-day window expires:

• ✓By Email: [email protected]
• ✓Required Information: Please include your account email address, invoice number, and the reason for your request.

5. Processing and Payouts

Approved refunds are processed immediately. The funds will be credited back to the original payment method used during checkout. Please note that it typically takes 5 to 10 business days for the refund to appear on your bank statement or credit card ledger, depending on your financial institution's processing times.

6. Policy Abuse

We reserve the right to deny refund requests to users who exhibit a pattern of abusing our refund policy (e.g., repeatedly signing up, requesting refunds, and creating new accounts to bypass usage tracking).